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Support

Support

Support

SolidPlant is continuously improving and adding in new functionality in order to provide you with the best possible solution. To assure yourself of getting the results of the latest development we offer a maintenance contract also known as the SolidPlant Subscription. You will be entitled to the latest releases as well as the Servicepacks in between. It also entitles you to make use of our Helpdesk which guarantees a same day response. You can rest assured that we will address your questions, issues and inquiries to the best of our ability. Communication will be via email, telephone / skype as well as through dedicated Go To Meetings. Our Application Engineers are highly qualified and experienced in providing customer support. Through our Customer Relations & Support Management System (CR&SM) all calls, emails and other interactions regarding your support issues will be logged and registered to secure an overview of your issues history and progress.

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